Support
Frequently Asked Questions
Find quick answers about orders, shipping, returns, payments, and support. If you cannot find what you are looking for, feel free to contact us.
Support hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)
Response time: usually within 24-48 business hours
Orders
Everything you need to know about placing and managing your orders.
How do I place an order?+
Browse our products, choose the item you want, add it to your cart, and continue to checkout. At checkout, enter your shipping details and complete your payment securely.
Can I change or cancel my order?+
If your order has not yet been processed, please contact support as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How can I check my order status?+
After a successful purchase, you will see an order confirmation page. If order updates or tracking information are available, they may be shared using the contact details provided during checkout.
Shipping
Details about delivery times, packages, and shipping availability.
How long does shipping take?+
Shipping times vary depending on the product, destination, supplier, and availability. Estimated delivery information may be shown during checkout or after your order is confirmed.
Do you offer international shipping?+
Shipping availability depends on the destination and the specific product. If shipping is available to your location, you will be able to continue through checkout.
Why did I receive multiple packages?+
Some products may be fulfilled by different suppliers or warehouses. Because of this, items from the same order may arrive in separate packages.
Returns
Information about return requests, damaged items, and refunds.
Can I return an item?+
Return eligibility depends on the product condition, the reason for the return, and our return policy. If you have a problem with your order, please contact support with your order details.
What should I do if I receive a damaged item?+
Please contact support as soon as possible and include your order details along with clear photos of the damaged item and packaging so we can review your request.
How long do returns and refunds take?+
Return requests are typically reviewed within 2 business days. Approved refunds are usually processed to the original payment method within 5-10 business days after inspection.
Payments
Questions about checkout, payment security, and failed payments.
What payment methods do you accept?+
Available payment methods are shown during checkout. Payments are processed securely through supported payment providers.
Is my payment information secure?+
Yes. Payment information is handled through secure payment systems. We do not directly store sensitive card information on our website.
Why did my payment fail?+
Payment may fail because of incorrect card details, insufficient funds, bank restrictions, or temporary payment provider issues. Please try again or contact your bank.
Account & Support
General help and ways to contact our team.
Do I need an account to place an order?+
Depending on the checkout setup, you may be able to place an order without creating an account. If account features are enabled, having an account can make it easier to manage your orders.
How can I contact support?+
You can contact us via the Contact page or email us at admin99thstreet@gmail.com. Please include your order number and relevant details so we can help you faster.
How long does support take to respond?+
Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (GMT). We usually respond within 24-48 business hours.
Still have questions?
Our support team is here to help. Send us your question and we usually respond within 24-48 business hours.